Privacy Policy

GrowthEngine AI ("we", "us", "our") is a trading name registered in the United Kingdom (Company Reg: 07918922606). We provide marketing audits, growth systems and AI-powered tools such as Trade Pilot for builders, roofers, electricians, plumbers and contractors across the UK. This Privacy Policy explains how we collect, use and protect your personal data when you use our website at growthengine1.com (the "Site") and our services.

1. Information We Collect

We may collect and process the following categories of personal data:

• Chat & messaging data: When you contact us through the live chat widget on the Site, we collect the name, email address, phone number and message content you choose to provide. Messaging may be delivered via email or SMS (Application-to-Person / A2P) channels depending on how you choose to reach us.
• Audit enquiry data: If you request a marketing audit, we collect your business name, website or social page URL, trade or industry, and any details you share in chat or email so we can prepare your report.
• Correspondence data: Any information you provide when you email us directly at admin@growthengine1.com.
• Technical data: Basic device and browsing information such as browser type, approximate location, pages visited and how you found the Site, collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide the information or services you request;
• Prepare and deliver your free marketing audit and follow up on its findings;
• Send you messages, including by email or SMS, where you have asked us to contact you;
• Improve our Site, services and the quality of our audits;
• Comply with our legal and regulatory obligations.

We rely on your consent, our legitimate interests in running our business, and the performance of a contract with you as the legal bases for processing your data under the UK GDPR.

3. Chat Widget & Messaging (Email / SMS)

Our Site uses a third-party live chat widget to handle conversations with our team. When you use the chat widget, your message and any contact details you enter are processed by our chat provider to deliver and store the conversation. Where you choose to be contacted by SMS, you consent to receive A2P text messages from us relating to your enquiry. You can withdraw your consent and stop receiving messages at any time by replying STOP to any SMS or by contacting us using the details below.

4. Marketing Audits

Our audits analyse publicly accessible web information, search engine rankings, mobile performance and Google Business listings from the outside. We do not require access to your website hosting, analytics or Google login. Audit findings are reviewed personally by Raphael before being shared with you, and we never publish or sell client audits.

5. Cookies & Analytics

The Site uses cookies and similar technologies to understand how visitors use it and to improve performance. You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the Site.

6. Data Sharing

We do not sell your personal data. We share data only with trusted service providers who help us operate the Site and deliver our services (for example our chat and messaging provider), and where required by law. All providers are bound by appropriate confidentiality and data-protection obligations.

7. Data Retention

We retain your personal data only for as long as is necessary to provide our services, respond to your enquiries and comply with legal obligations. Chat and enquiry records are kept for a reasonable period to allow us to follow up and improve our service, after which they are deleted or anonymised.

8. Your Rights (UK GDPR)

Under the UK GDPR you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data;
• Restrict or object to the processing of your data;
• Withdraw consent at any time (including to SMS/email marketing);
• Lodge a complaint with the Information Commissioner's Office (ICO).

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please email us at admin@growthengine1.com or use the live chat widget on the Site.